BroadConnect combines Skype for Business and Anywhere365
to deliver a Multi-Media Contact Center
BroadConnect has combined Skype for business with Anywhere365 to expand your Call Center communications to include presence, instant messaging, email, and video for better service and higher productivity. As a result, BroadConnect expands your Call Center into a multi-media communications platform that can be shaped to your specific needs and adapted to your available resources. This is the next step in Call Center communications, taking you beyond the limitations of telephony and providing complete Multi-Media Contact Center solutions.
Highly productive end users and valued customers are demanding the freedom and flexibility to communicate via the channel of their choice from their favourite device when they want and from wherever they are. If you have a multi-media contact centre, you can optimise inbound and outbound communications according to the preferences of those you serve. BroadConnect, a Microsoft Certified Silver Partner, ensures that you are moving forward at the speed of change with your business phone solutions.
Anywhere365, Learn the benefits
Integration with CRM
Lift your customer service with CRM integration
BroadConnect turbo charges your CRM communications capability by giving your customer-facing staff instant access to customer history available from your CRM. This means both faster and more accurate response from your customer team and happier satisfied clients. This is how BroadConnect makes technology work for your business phone system.