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BroadConnect Privacy Policy

BroadConnect Privacy Policy

This privacy policy applies to BroadConnect owned and operated by BroadConnect Canada (“BroadConnect”, “We”, “Us”). This privacy policy describes how BroadConnect collects and uses the personal information you provide on this website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

 

If you have questions or complaints regarding our privacy policy, practices, or about us — please contact us at support@broadconnect.ca.

1. Information Collection and Use

In the course of interacting with our website, we may collect contact information such as names, email addresses, mailing addresses, phone numbers and information about your business such as company name, company size, and business type.

We use this information to:

  • Assess the needs of your business to determine   suitable products
  • Send you requested product or service                information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis
2. Information Sharing

In the course of interacting with our website, we may collect contact information such as names, email addresses, mailing addresses, phone numbers and information about your business such as company name, company size, and business type.

We use this information as follows:

2.2 Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as sending you product information or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

2.3 Legal Disclaimer: 

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if BroadConnect is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.
3. User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend or ask to have it removed from our database by emailing our Customer Support at support@broadconnect.ca or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

3.1 Opt-out Preferences

When you contact us to learn more about our products and services, we will use your name and email address to send periodic product and marketing information to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at support@broadconnect.ca.

4. Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Our session ID cookies measure the starting page and existing page of the visitor to www.broadconnect.ca. A persistent cookie remains on your hard drive for an extended period of time. Our persistent cookies assign visitors a session ID which remembers the users’ native language preference. They also measure the unique vs. repeat visitor statistics of our website viewers via Google Analytics coding. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

4.1 Web Beacons/Gifs

We also employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

4.2 Analytics/Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

4.3 3rd Party Tracking

The use of cookies by our partners, affiliates or service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our third party partners also employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

5. Security

The use of cookies by our partners, affiliates or service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our third party partners also employ clear gifts (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

6. Additional Information

In the course of interacting with our website, we may collect contact information such as names, email addresses, mailing addresses, phone numbers and information about your business such as company name, company size, and business type.

We use this information as follows:

6.1 Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Broad Connect. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

6.2 Blog

Our Web site offers publicly accessible blogs and publicly available articles. You should be aware that any information you provide in these areas via comments may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community articles, contact us at support@broadconnect.ca. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

6.3 Referrals

If you choose to use our referral service to tell a friend about our site or a comment you made on our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Broad Connect stores this information for the sole purpose of sending this one-time email. Your friend may contact us atsupport@broadconnect.ca to request that we remove this information from our database.

6.4 Social Media Widgets

Our Web site includes Social Media Features, such as the Google+ button and other Widgets, such as the Share this button and a Twitter Feed. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

6.5 Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

COMPANY

Important Contacts

In the course of interacting with our website, we may collect contact information such as names, email addresses, mailing addresses, phone numbers and information about your business such as company name, company size, and business type.

Eastern Headquarters
BroadConnect Canada
151 North Rivermede Rd.
Vaughan, Ontario  L4K 0C4

Western Headquarters
BroadConnect Canada
6768-75 St.
Edmonton, AB T6E 6T9

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1 (877) 228-6616
sales@broadconnect.ca

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