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Direct Routing for Microsoft Teams

Open the full enterprise voice potential of Microsoft Teams
with Direct Routing from BroadConnect

Microsoft Teams is proving to be the solution of choice for multi-channel collaboration in the modern workplace. Global, remote and dispersed teams can collaborate and share information in a secure central hub using chat and online meeting services integrated with Office 365 business applications and advanced AI capabilities.

Although Teams provides voice services via the Microsoft Phone System, your business could only use Microsoft calling plans, potentially limiting the move to full enterprise voice capability and access to other calling plans. Direct Routing from BroadConnect removes that barrier.

A direct routing solution gives you the capability to make global PSTN calls using other calling plans over a network managed by a cloud communications specialist such as BroadConnect. This gives you access to your preferred calling plan and a wider range of enterprise-grade voice services.

Transition to direct routing is straightforward for businesses with an Office 365 enterprise subscription and Microsoft Phone System Add-On. BroadConnect will set up and manage Microsoft-approved Session Border Controllers (SBCs) and our own SIP trunks to connect Teams to the global PSTN via BroadConnect’s nationwide carrier-class fiber optic network.

Global Communications

Connecting Teams to BroadConnect’s global network means your users can communicate and collaborate with colleagues, customers and partners anywhere in the world on a single platform. That means greater reach to locations where Microsoft Calling Plan is not available.

Enterprise Voice

Direct Routing from BroadConnect provides access to enterprise-quality HD voice with advanced call handling features, including Presence, call forwarding, simultaneous ringing on all devices and automatic call recording. Your Teams users can handle inbound and outbound PSTN calls on any device or within Office 365 applications.

Greater Security

You can be confident of secure reliable connections via BroadConnect’s industry-leading SIP portfolio. Our SIP trunks provide encrypted dedicated connections that incorporate Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) to provide the highest levels of protection for your data and your systems.

More Value from Microsoft Teams

Direct routing unlocks greater value from Teams, adding enterprise voice to Teams’ chat-based collaboration services to provide true unified communications on a single seamless platform. Users can now unlock Teams’ full feature set to improve teamwork, productivity and efficiency even further.

Deployed and managed by experts

BroadConnect is a long-term Microsoft partner with extensive experience in Teams, Skype for Business and Office 365. We have the skills, resources, services and solutions to deliver direct routing quickly and efficiently for rapid migration to enterprise voice.

We build the service on BroadConnect’s cloud infrastructure, which incorporates multiple data centers with geographic redundancy and multiple failover points for reliable connectivity and consistently clear voice quality.

Our professional services team are fully certified on Microsoft solutions and can support your migration to direct routing with a comprehensive portfolio of services covering implementation requirements, provisioning, testing, installation, integration, configuration and administration.

We manage all aspects of your direct routing solution, including:

  • session border control management and configuration
  • integration with your existing voice infrastructure during transition
  • choice of value-for-money calling plans to match to your national and international calling patterns
  • 24x7 monitoring and support with SLAs customized to your operational needs.
  • optional video calling packages
  • management and administration of Microsoft Teams as part of a comprehensive support package

Enterprise Voice for Your Skype for Business Users

We can also provide an enterprise voice solution for your Skype for Business users. BroadConnect’s Skype for Business Cloud Connector Edition (CCE) is a software solution that connects and integrates your Office 365 deployment with BroadConnect’s data centers to enable PSTN calling directly from Skype for Business.

Would you like to talk to a specialist?


1 (877) 228-6616
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