Does your communications service help you grow your business and run your operations securely and efficiently? Are you able to take advantage of the powerful integration of business apps and advanced communication and collaboration tools? Do you get the advice, guidance and lifetime support you need to meet your changing communication needs?
Thousands of businesses throughout Canada have answered yes to those questions by choosing BroadConnect as their communications service provider. Here’s why…
Quality and Reliability First
We get the basics right. With a private world-class fiber-optic network spanning 20,000 kilometers from coast to coast and communications solutions based on the market-leading BroadSoft platform, we can offer high quality, highly reliable services across the country.
The BroadConnect Tier 1 network is one of the most advanced in the country with carrier-grade quality and redundancy. Multiple data centers, geographic redundancy and sophisticated monitoring tools keep your business connected and meet the most stringent service level agreements.
To protect your business and your systems, our networks provide the highest levels of security. For a start, your traffic travels on a private network. We call it Voice over Private Internet and we can extend it to the last mile so you get end-to-end protection. Our network architecture incorporates such features as Session Border Controllers, secure interconnects, secure SIP/TLS signalling and secure media using STRP.
Focused on Your Needs
To ensure our products and services meet your business and operational needs, we work closely with your team to develop customized solutions. You will be working with an account team with expertise in the business challenges facing small and medium businesses and a depth of experience in developing and delivering advanced communication solutions.
A growing number of our products and services are tailored to the specific needs of vertical markets such as education, government, hospitality, manufacturing and healthcare. These solutions combine deep business insight with focused technology solutions.
To simplify administration, we can provide you with a complete range of voice, unified communications and multi-channel contact center services from a single source. But our services go beyond that.
Through partnerships with leading technology companies including Microsoft, BroadSoft and Polycom, we can integrate state-of-the-art business applications and analytics with our communications products to create seamless solutions that drive higher levels of productivity, collaboration, insight and customer services, giving you a strong competitive advantage.
Innovation as Standard
To ensure your business can stay ahead of the communications technology curve, we focus on innovation. In 2005, we were one of the earliest adopters of VoIP. We pioneered Voice over Private Internet to offer new levels of security and quality. BroadConnect was also the first Canadian company to achieve TL 9000 certification, an international quality standard developed specifically for the Telecom industry.
Now, we are integrating sophisticated analytics and productivity applications including Skype for Business, Office 365 and G Suite (formerly Google apps) to help you streamline business processes and improve efficiency even further.
Support Through the Lifecycle
While the rapid changes in communications technology can improve competitive advantage even further, they present a challenge to the skills and resources of internal IT teams. We can help you take advantage with professional services that provide advice, guidance and practical support at every stage.
Our consultants can help you select solutions that are right for your current and future needs. They can also assess your networks and make recommendations on improvements and cost reduction.
Our systems integration team design, project manage and deploy new installations and upgrades to reduce the time and effort needed. The managed services team takes care of time-consuming day-to-day infrastructure operations, freeing your team for strategic tasks. With 24x7 proactive monitoring and rapid response to incidents, you can be confident of maintaining service levels and minimizing downtime.
Room for Growth
Your communications needs will change as your business grows or adapts to new threats and opportunities. We have the scale and the flexibility to meet your emerging needs with cloud-based solutions that provide the capacity you need, when you need it.
Our commitment to innovation combined with our partnerships with leading technology companies ensures that you will always have access to the latest communications solutions. And, because we are a financially stable, privately owned Canadian business, you can be confident that we will be with you for the long haul.