Power Happy Customer
Experiences with Canada’s
Leading Hosted Contact
Center Platform
Time to take customer experience, agent productivity
and revenue generation to the next level.
When every contact counts, you need an intelligent
contact center solution that gives customers the freedom
to communicate the way they want. BroadConnect’s
Hosted Contact Center solution delivers a great customer
experience across every channel, all on a single platform.
Move Up to the
Inteligent Contact Center
Time to take customer experience, agent productivity and revenue generation to the next level.
Customers
Agents & Supervisors
Multi-Media ACD
Powered by
BroadConnect Telecom
Business Strategy / Customer Service
Management / Agent Workforce
What is BroadConnect HCCS?
The Next Stage of Contact Center Evolution
BroadConnect HCC gives you access to every contact center channel on a single, scalable cloud platform. Customers enjoy a seamless, high-quality communication experience every time, while productivity, control and efficiency increase. Advanced real-time features and powerful analytics make your contact center more agile and responsive.
Inbound
Intelligent, prioritized routing and consistent experience across every channel gives customers a fast, quality response from the right specialist.
Outbound
Powerful features like predictive dialing and CRM integration help agents increase revenue, improve productivity and strengthen customer relationships.
Blended
Agents can switch seamlessly between tasks across any channel, improving productivity and efficiency. Integration with workforce management system
simplifies control.
Contact Center Customized
To Your Business
Enhanced Customer Experience
Speech recognition technology
speeds verification.
Out-of-hours routing provides
convenient 24h service.
Simple, but powerful IVR
system eliminates frustration.
Priorization for key customers.
Improved Agent Performance
Agents have the resources to handle incoming communications across any channel, and they can escalate customers seamlessly to other channels.
Video and audio conferencing enables agents to collaborate with customers to improve service and resolve issues faster.
Secured and Fully Complaint
The HCC solution runs on BroadConnect’s private, carrier-class network, which incorporates multiple levels of protection and is constantly monitored against security threats. End-to-end security measures ensure compliance with regulations such as HIPAA and PCI-DSS.
- Multiple layers of security built into HCC design.
- Compliant call-recording techniques minimize security risk.
- Biometric capability ensures strong caller identification.
- Separation and security of customer data and personal information.
Establish a Global Presence
With Broadconnect’s HCC, you can offer contact center services to customers anywhere in the world. HCC is a cloud-based solution, making it easy to communicate with global markets without setting up local facilities. HCC supports virtual contact centers, so you can offer live service to customers during their business hours, regardless of time zones.
- Connect with customers from any global location from a single contact center.
- Enter new markets quickly with a virtual local presence.
- Offer international customers virtual local numbers to improve convenience.
- Improve customer service with ‘follow-the-sun’ support.
BroadConnect HCCS
Time for a More Advanced Hosted Contact Center Solution
HCC is an intelligent contact center solution with advanced features and technologies to increase customer satisfaction and revenue. Powerful analytic and reporting capabilities provide valuable insight into customer behavior, enabling you to personalize service and create a great customer experience.
Open Platform
HCC is an open system, which makes it easy to integrate contact center operations with third-party video system or business applications to improve funcionality and workflow. HCC is also compatible with other BroadConnect solutions, enabling you to run your enterprise communications on a single platform.
CRM and Database Integration
CC resources can be scaled on demand to meet changing traffic conditions or seasonal requirements. Internet accesss to resources means you can locate centers anywhere and support remote agents or virtual contact centers.
Scalable and Flexible
HCC resources can be scaled on demand to meet changing traffic conditions or seasonal requirements. Internet accesss to resources means you can locate centers anywhere and support remote agents or virtual contact centers.
Operational In Minutes
With HCC, there’s no infrastructure to set up, so you can be operational in minutes. Management is just as easy, through an intuitive web portal. You have access to the latest features and updates are handled automatically.
Improve Business Agility and Reduce Costs
- Cloud-based system that scales on demand.
- Customized solutions with great choice of features and options.
- Affordable monthly pricing on OPEX budgets.
- Greater business agility to meet changing market opportunities.
- Improved customer satisfaction and revenue.
