CUSTOM IP TELEPHONY SOLUTIONS
Meet your communication goals, now and in the future, with our flexible and cost-effective Telephony Services. Enjoy cost-efficiency and increased productivity with our unified communication solutions.
MOVING TO IP TELEPHONY COMMUNICATIONS WILL OPTIMIZE YOUR COSTS AND CAPABILITIES
Your company can expect to save 40% to 50% by switching to BroadConnect’s customizable Hosted PBX or SIP Trunking solutions. Enjoy the benefits of collaboration tools, cross-platform mobility and more with our advanced features, including Call Center and Unified Communication applications.
Let us streamline your communications. We have the experience to combine your voice and data onto one Network and fulfill communication requirements through IP Telephony services. A unified communications solution becomes more possible with simplified IT requirements.
Our expert engineers are certified leaders in VoIP Voice Communications. They ensure your highly secure communications. Our private network, as well as our ongoing management, protects your communication services. With complete SBC’s and a disaster recovery continuity program, your peace of mind is assured.
BroadConnect’s IP Telephony services are flexible and scalable, IP services that grow with your business. Our cost-effective solutions can be implemented quickly.
Our robust continuity program together with our private network ensures an uptime performance of 99.999%.
Experience exceptional call quality, maximum system scalability and an array of advanced phone features, over our highly reliable, global IP network. We manage and maintain the phone system keeping you up to date with the latest technology upgrades. With BroadConnect’s services, you can be sure that you’ll always have the most up-to-date business VoIP communication solution.
CONSIDERING IP TELEPHONY FOR YOUR COMPANY?
We offer both Hosted VoIP or SIP Enabled IP-PBX Solutions with advanced VoIP features. Your features are highly customizable to meet all your current and future communication needs.
• Make your seamless transition today to a new world of productivity: efficient, economical, and collaborative with a customized VoIP telephone solution from BroadConnect with a TL9000 level of Quality Management Service.
• With little or no capital investment, no hardware costs, no required technical specialists, and with over 200 Enterprise-grade phone features, your hosted PBX service is the perfect solution to expensive legacy PBX systems.
• Whether you are a single location office or a multi-location corporation, our outstanding team of engineers will ensure that your company stays connected the way that you work best: with office phones or softphones, desktop or mobile apps, locally or remotely, anytime and almost anywhere.
• SIP Trunks will reduce your operation costs by up to 50% and are an effective solution for companies that currently have a legacy PBX system. BroadConnect is a leading SIP Provider with our own private IP network.
• Simplify IT management by consolidating your voice and data network, transition to the latest technology in unified communications — all with the control you need to maximize your productivity and reduce long distance costs.
• A properly engineered SIP Trunk solution is crucial, both to avoid the risk of system inconsistencies and to ensure future scalability. Our expert team of account managers and engineers will work to ensure your system is optimized for absolute performance, reliability and stability.
Hosted Call Center
• Our service allows you to operate an effective call center anywhere in the world. Our Virtual Call Center solution includes feature-rich call management, self-service applications, and guided prompts to ensure appropriate call routing and service delivery.
• Our Call Centers are a secure, reliable, scalable, economical, and flexible solution for your help desk and customer service operations to establish unprecedented levels of responsiveness for your organization. With features such as Web-Based agent and supervisor desktop clients, your call center productivity is assured.
• Whether your customers prefer to communicate via phone, email, chat or with our web callback feature, BroadConnect’s Virtual Call Center solution delivers.
ADVANCED VoIP FEATURES FROM BROADCONNECT
These features allow every part of your business to be in touch with each other, customers, suppliers and vendors. Included with this group are Video and Audio Conferencing, Web Collaboration, Call Recording, Advanced Call Reporting and Call Centres. Let the experts at BroadConnect evaluate and prepare a custom solution with advanced features that will help your organization communicate better on all levels. Our platform is being updated with the latest VoIP features as they become available.
KEY BROADCONNECT VoIP PROVIDER SERVICES
BroadConnect utilizes the BroadSoft Telecom Communications Platform for VoIP services. We deliver powerful unified communications features through our expertise in BroadSoft’s core platform:
• BroadWorks: the popular VOIP platform for expanded service reach, operational savings, and rich application integration.
• BroadCloud: BroadSoft’s fully-managed service whereby administrators access a self-admin service portal and users access a service portal.
• UC-One: the unified voice, video, IM, communications service for mobile and desktop platforms including Windows, Mac OS X, Android, and iOS.
Companies across Canada, from coast to coast, use one rich, multi-platform application that effortlessly integrates existing corporate applications such as CRM and ERP.
CUSTOMER & BUSINESS SUPPORT SERVICES
- Never miss an important call or meeting with our “Find-me Follow-me” feature.
- Receive advanced communication tools including Auto Attendant, Hunt Groups, After Hours Call Forwarding and much more.
- Customized plans and services.
- Advanced configuration to support VoIP Packets.
- Redundant backbone.
- Flexible, scalable and secure.
- Select the Service Level Agreement that is right for you.