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Why AI Drives Greater ROI in the Contact Center

Why AI Drives Greater ROI in the Contact Center Artificial intelligence (AI) is playing an increasingly important role in the contact center, helping to transform both service quality and efficiency. AI, coupled with high levels of automation, eliminates repetitive...

Contact Center AI

Why AI Can Transform the Contact Center Experience Quality customer service remains a strategic priority for businesses. That’s critical according to a Forrester Research survey which found that 44 percent of respondent s claimed they would return to a retailer that...

Contact Center Predictions for 2019

Contact Centers Predictions for 2019 Contact centers are continuing to invest in technology to meet changing customer demands and expectations, as recent research reports confirm. According to Grand View Research, Inc. the global contact center software market is...