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BroadConnect CVI

IP Relay Service

IP Relay is a Free Service available to BroadConnect’s VoIP Customers

IP Relay is an alternative form of message relay service (MRS) for the deaf and hard-of-hearing as part of our Canadian business phones service offering. With it, users can place and receive text-based message relay calls using an online chat application in place of TTY equipment. This application can be used from any personal computer (PC) or mobile device with access to an internet connection.

The IP Relay Operator Relays the Information Between the IP Relay User and the Hearing Party

IP Relay users connect to a specially trained operator through a chat session in the IP Relay web portal. The operator can then place a phone call to a voice party via the standard telephone network on the end user’s behalf and complete the conversation.

IP Relay operators are available 24/7 and all calls are strictly confidential. Message relay operators are all professionally trained and follow a strict code of ethics. No record of the conversation is retained at the operator’s end.

There is no charge for using IP Relay Service to place calls within Canada when using a personal computer. International calls are billed at regular long distance rates and your company must already be a BroadConnect business VoIP systems customer in order to register for IP Relay service.

IP Relay User Information

Prior to accessing IP Relay, be sure to review the user guide. You can download the complete IP Relay user guide here.

IP Relay Eligibility and Registration

To register for IP Relay fill out the form below. Once the form is received it will be processed by our Accessibility Services Group. Once your service has been activated you will receive a confirmation email containing your User Access Number and temporary password.

This service is only available to employees of corporate customers of BroadConnect Canada for access on their corporate service. This is not available to individuals.

Register for a BroadConnect Canada IP Relay account

  • Registered company address:

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