CJP SUPERVISOR VIDEOS CALL CENTRE SUPERVISOR OVERVIEW TUTORIALS Resetting Agent Passwords Barging in on a Call Real Time Reports Overview Call Reports Call Snapshot Report Parameters Call Interval Report Parameters Creating Custom Call Interval Report Creating a Custom Call Snapshot Report Viewing Real Time Agent Activity Agent Snapshot Reports Changing your Agent Password Creating a Custom Agent Snapshot Report Viewing Call Monitoring Information Working with Monitoring Schedules Creating or Editing a Monitoring Schedule Activating & Deactivating Monitoring Schedules Exporting the Monitoring Schedule List Deleting a Monitoring Schedule Monitoring Calls Coaching an Agent Responding to Supervisory Alerts from Agents Unlocking Locked Agent Accounts Viewing a Web Callback Request Report Logging out an Agent Historical Reports Available Historical Call Report Data Creating a Custom Historical Call Report Displaying a Historical Agent Summary Report Displaying a Historical Agent Detail Report Displaying Agent Call Details Historical Threshold Alerts