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BroadConnect Canada is now part of GoCo.New and improved communication solutions with the same great pricing.

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CJP SUPERVISOR VIDEOS

CALL CENTRE SUPERVISOR OVERVIEW

TUTORIALS

Resetting Agent Passwords

Barging in on a Call

Real Time Reports Overview

Call Reports

Call Snapshot Report Parameters

Call Interval Report Parameters

Creating Custom Call Interval Report

Creating a Custom Call Snapshot Report

Viewing Real Time Agent Activity

Agent Snapshot Reports

Changing your Agent Password

Creating a Custom Agent Snapshot Report

Viewing Call Monitoring Information

Working with Monitoring Schedules

Creating or Editing a Monitoring Schedule

Activating & Deactivating Monitoring Schedules

Exporting the Monitoring Schedule List

Deleting a Monitoring Schedule

Monitoring Calls

Coaching an Agent

Responding to Supervisory Alerts from Agents

Unlocking Locked Agent Accounts

Viewing a Web Callback Request Report

Logging out an Agent

Historical Reports

Available Historical Call Report Data

Creating a Custom Historical Call Report

Displaying a Historical Agent Summary Report

Displaying a Historical Agent Detail Report

Displaying Agent Call Details

Historical Threshold Alerts

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