CJP SUPERVISOR VIDEOS
CALL CENTRE SUPERVISOR OVERVIEW
TUTORIALS
Resetting Agent Passwords
Barging in on a Call
Real Time Reports Overview
Call Reports
Call Snapshot Report Parameters
Call Interval Report Parameters
Creating Custom Call Interval Report
Creating a Custom Call Snapshot Report
Viewing Real Time Agent Activity
Agent Snapshot Reports
Changing your Agent Password
Creating a Custom Agent Snapshot Report
Viewing Call Monitoring Information
Working with Monitoring Schedules
Creating or Editing a Monitoring Schedule
Activating & Deactivating Monitoring Schedules
Exporting the Monitoring Schedule List
Deleting a Monitoring Schedule
Monitoring Calls
Coaching an Agent
Responding to Supervisory Alerts from Agents
Unlocking Locked Agent Accounts
Viewing a Web Callback Request Report
Logging out an Agent
Historical Reports
Available Historical Call Report Data
Creating a Custom Historical Call Report
Displaying a Historical Agent Summary Report
Displaying a Historical Agent Detail Report
Displaying Agent Call Details
