VoIP for Real Estate
Advanced communications to help agencies offer clients a better service and close more deals.
Be Prepared for the Vital Calls
When real estate deals hang on the outcome of a single call it pays to have communications you can rely on, especially when key people are away from the office. You need to know that your people are in contact, anytime, anywhere. Your clients expect nothing less.
BroadConnect’s business phone systems are packed with advanced features to handle incoming calls efficiently, ensure that mobile staff are always accessible and simplify collaboration with colleagues and other professionals.
We understand the challenges facing Canadian real estate agencies so we can tailor business phone and high-speed business Internet solutions for every size of firm. Our cloud-based Voice over IP (VoIP) and Unified Communications (UC) services can reduce your communication costs by 30 percent or more. And, they scale easily in line with seasonal demand and business growth.
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Maintain Constant Contact
When your agents are away from the office travelling or at a viewing, it’s essential that urgent calls and messages can reach them. Our communication solutions feature sophisticated call routing to direct calls to the right individuals in the office, plus call forwarding to push calls automatically from desk phones to mobiles for agents on the move.
To handle calls outside business hours, our systems can be configured to divert calls to voicemail or to a virtual contact center.
Provide a Personalized Response
It’s essential for agents to have access to the latest information when customers call. By integrating your phone systems with property databases and your customer relationship management (CRM) system, your agents can check status on property availability, transaction status or any financial or legal issues, so they can provide clients with an up-to-date personalized response.
Enhance Client Service With Collaboration Tools
BroadConnect’s VoIP and UC solutions incorporate audio and video conferencing tools to simplify scheduled or ad-hoc collaboration and content sharing. Video conferencing with a client can speed up processing and eliminate unnecessary travel. For example, agents can share property details and images, documents and other content during a virtual meeting.
Our conferencing solutions also simplify collaboration with other professionals or organizations such as surveyors, lawyers, financial advisers, mortgage lenders and local government officials.
Reduce Your Communication Costs
BroadConnect’s communication solutions are hosted in the cloud so you don’t have to buy, maintain or manage any equipment on your premises. That reduces both CAPEX and OPEX.
With free calls between sites and low-cost long-distance charges, annual savings can easily top 30 percent.
Focus on Quality Client Service
Route calls to the right people
Intelligent call routing ensures calls are routed to the most appropriate agent. A Presence feature lets busy agents notify their status for taking calls.
Ensure call quality and compliance
Automatic call recording provides valuable information on call handling performance as a basis for training and compliance.
Scale for seasonal peaks.
To deal with fluctuations in the property market, you only need capacity when it matters. Changes in property prices or mortgage rate, or peak moving times such as spring, early summer and fall can put pressure on your phone systems. Our cloud-based solutions let you scale on demand without investing in surplus capacity.
Increase client contact
Regular contact can help build customer loyalty. Your agents can use our broadcast text messaging service, for example, to let your clients know about new properties on the market, open house events or price changes.
Monitor marketing performance
Powerful analytics provide you with real-time data on the performance of your sales and marketing initiatives so you can fine-tune campaigns to improve results.
Offer local service
If you operate multiple branches but handle calls through a central contact center, you can offer clients the equivalent of a local service with virtual numbers. Clients dial a local number but calls are forwarded to the contact center.
Communicate through more channels
Our VoIP and UC solutions support multi-channel communications, so clients and agents can make contact by their preferred method, which could include voice, email, Instant message, text, chat, web conference or social media.
Simplify Your Real Estate Agency Operations
Eliminate multiple systems for each location with a single hosted cloud solution.
Improve branch communications
Our cloud communications travel on secure private Internet circuits that support voice, data and video. Local branches can transmit daily sales reports to head office, review promotional campaigns, hold regular and ad-hoc meetings and collaborate on marketing initiatives.
Trust reliable communications
Your communications travel on BroadConnect’s carrier-class nationwide network for reliable, secure crystal-clear calls.
Free the IT team
Our telecoms specialists take care of the day-to-day management, monitoring, maintenance and upgrading of your system so your IT team can focus on more strategic dealership development tasks.