We are a Certified BroadSoft Partner
BroadConnect empowers seamless communications across our network to support today’s mobility-focused workforce through the integration of Broadsoft’s BroadWorks platform.
Why Choose BroadConnect?
Our BroadConnect team has spearheaded VOIP innovation since 2002. As innovators we have partnered with Broadsoft to deliver IP-enabled PBX and Unified Communications.
Today 25 out of 30 of the largest global Telecom service providers work with Broadsoft application software.
We utilize the BroadSoft platform to provide advanced VoIP and Unified Communications (UC) services backed by stringent industry-leading service level agreements.
For over 10 years, BroadSoft has been at the forefront of the IP telephony industry, helping to advance the convergence of voice, video and data. Today, BroadSoft is the backbone of more than 425 telecommunications service providers’ networks.
BroadConnect uses BroadSoft’s robust BroadWorks application server to deliver cloud-based communications that integrate video, fax, voice and email communications for businesses and consumers worldwide through Hosted PBX, Hosted Contact Center and SIP Trunking solutions.
BroadSoft Cloud platform for advanced Communication & Collaboration Solutions
Cloud-based software platform
offering 99.999% uptime
Interoperability to support integration
with leading business applications
Support for Hosted PBX, Hosted
Contact Center and enhanced SIP
Highly secure platform trusted by 25 of
the world’s leading service providers
Our Hosted PBX solution is an industry leader in the sector, providing our customers with high-quality business phone services throughout Canada.
Hosting the PBX on the BroadSoft cloud platform that your employees can access the service from any location on any device, with 99.999% uptime. That level of reliability is trusted by 25 of the world’s top 30 service providers.
By using the BroadSoft platform, we can also offer high levels of interoperability. That enables us to support a complete range of fixed and mobile communication and collaboration services, as well as integration with a growing range of business applications.
Your business will benefit from access to advanced communications services and low-cost long-distance and international calls. And, there’s no need to invest in infrastructure and no ongoing maintenance, management and upgrade costs. But, if you need additional capacity, you can scale the system on demand, with no delay or disruption.
Hosted Contact Center
Our Hosted Contact Center solution can provide your business with a highly efficient, multi-channel contact center with no investment in physical infrastructure.
By using the BroadSoft platform, we can deliver all the services, management and analytics tools from a single high-quality source.
In addition to providing your agents with access to voice, video, email, instant message and text services, the BroadSoft open platform supports integration with important business applications such as customer relationship management (CRM) and help desk systems.
The BroadSoft cloud-based platform lets you extend contact center services to other sites, virtual call centers or home-based agents for greater operational flexibility. And, you can scale the system on demand to meet increasing traffic levels or peak periods.
Your business will be benefit from enhanced levels of customer service, greater operational flexibility and lower costs. An efficient contact center can also increase revenue opportunities by supporting efficient telemarketing operations.
By using BroadSoft’s BroadWorks platform, we can deliver a comprehensive range of advanced Unified Communications (UC) services and mobile applications over our SIP Trunking service.
As well as delivering a consistent set of UC services across the organization, this enhanced SIP Trunking solution extends UC services to mobile users on any device. Mobile users can access the full range of voice, video and messaging services on any device, together with Presence, call logs and corporate directories on a single interface.
These enhanced services add further value to our SIP Trunking service and complement SIP’s other benefits, which include lower costs compared to conventional trunking, scalability on demand, higher reliability levels, integration with business applications and the convenience and cost savings of voice/data network convergence.