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BroadConnect Telecom Blog

Hosted PBX Adoption Expected To Rapidly Increase

Modern-day advances in digital communications have strengthened the position that Hosted PBX providers, like BroadConnect Telecom, hold over traditional telecommunications providers. Such advances have enabled end users everywhere to reap the advantages of a full...

Unified Communications Market Continues to Explode

Picture this all-too-familiar scenario: Your company’s CEO is having a hectic Monday—he needs to leave the office for a few hours to meet with a prospective client and, of course to complicate his day, he’s expecting a call back from a high-priority client. As your...

What is SIP Trunking at BroadConnect?

For the better part of 10 years, VoIP has been used as a method to diminish costs. The vendors have staked their claim and done their level best to out-do one another. But the reality is: the system has been of very little consequence. The most important factor is,...

Hosted PBX – The System that Grows With You

As a small business owner – chances are you had (and likely still have) big dreams for your business’ growth. With growth, comes expansion and the need to upgrade. This can be a long, tenuous process – not to mention expensive! But this doesn’t have to be the case...

UCaaS for Real Estate Agents

BroadConnect Telecom offers one of the most advanced Unified Communication as a Service (UCaaS) in the North American market. Rather than installing software on every computer or device, users and businesses access software based in the cloud. These programs perform...

Making the Move to SIP: Why PRI’s are Yesterday’s Technology

Trunking refers to the method used to transport multiple phone conversations on a single line. Originally, analog trunks were utilized and were able to provide one single connection over each individual trunk. This was referred to as carrier telephony. This...

Unified Communications: Step Into the Future of Customer Management

There was a time when all that was needed to organize and contact customers was a rolodex of names, a telephone, and a good memory. Now, with a greater accessibility of data, and increased consumer complexity, customer experience needs to be tailored to fit. For...

Tips for Choosing Video Conferencing

There are various ways to add video conferencing to your business solutions. One of the easiest and most affordable options is to choose managed video conferencing solutions. Managed video conferencing in Canada gives you the flexibility to improve your communications...

Improving Business Meetings with Video Conferencing Solutions

Meetings are supposed to be utilized as a way to get things done. In today’s busy business environment, you need to find a better way to improve communications. The business meeting can be greatly improved when you use video conferencing. Video conferencing is a way...

Benefits of BroadConnect Being Your Business VoIP Provider

Introducing BroadConnect BroadConnect has built a Canadian-based private voice and data network. There coverage encompasses all of Canada, allowing them complete control over every facet of the communication services provided. Calls completed using BroadConnect are...

What is Avaya Flare?

As technology plays an increasingly important role in business presentation and communications, in order to keep up, you may need to juggle many different interfaces at one time. What do you do when you are participating in a video conference, but you also have...

VoIP Is More Than Just Another Phone Service

What exactly is VoIP? Voice-over Internet protocol – though that name in itself doesn’t explain a whole lot. It’s a technology – or actually, a system of technologies – that bring together phone service, video calling, data sharing, and a host of other connectivity...

VoIP Security – How To Protect Your Business

While many companies choose to implement Voice over IP (VoIP) solutions in an effort to reduce costs, it is important that they ensure not to look past the inherent security risks that have been known to arise when voice and data technologies cross paths. Instead of...

PSTN to SIP – The Evolution

In the days before the age of digital communications, when phone calls traveled through the wired PTSN network, corporations around the globe were required to acquire dedicated lines, or bundles of circuits known as ‘trunks’, from their conventional telephony...

The Verdict is in: The Hosted PBX is the top choice for SMB’s!

A recent study finds that small to midsized enterprises are adopting virtual business phone systems as a means to reduce IT costs in record numbers. Furthermore, the already skyrocketing adoption rate is expected to double over the next half decade, with the number of...

Design Tips for Auto Attendants

Commonly referred to as an “IVR” or a “digital receptionist”, the Auto Attendant is one of the most popular features offered to BroadConnect’s Hosted PBX customers. An Auto Attendant is designed to facilitate call transfers without the need for a receptionist.  As...

BroadConnect’s Hosted Call Center Solution

Managing a call center can be difficult, and it can take a substantial amount of money. A hosted call center could be a good solution for those who need to have a better way of dealing with the influx of calls. A virtual PBX system might be a solution that will work...

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