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BroadConnect Telecom Blog

Contact Center AI

Why AI Can Transform the Contact Center Experience Quality customer service remains a strategic priority for businesses. That’s critical according to a Forrester Research survey which found that 44 percent of respondent s claimed they would...

Collaboration – The New Working Style for 2019

Collaboration The New Working Style for 2019 Collaboration isn’t something that just happens in a meeting room — it’s becoming the normal way of working for today’s workforce, and that trend will dominate 2019. That’s driving the continuing...

Microsoft Teams Adoption Gaining Ground at a Fast Pace

Spiceworks surveyed 900 IT companies in the United States and Europe and reports that companies around the world are favoring and adopting Microsoft Teams. By 2020, Microsoft Teams will become the second most popular workplace chat app. By 2020, it is...

Digital Transformation – Communications is the Key

Communications The Key to Digital Transformation Digital transformation is now high on the executive agenda. According to IDG’s 2018 State of Digital Business Transformation, 89 percent of enterprises have plans to adopt, or have already...

7 Reasons Why Outsourced Telecom Is Trending

Top 7 Reasons Why Outsourced Telecom is Trending Cloud-computing used to be a buzzword, but it has now moved past this with more and more businesses outsourcing their communication needs. The cloud has become a household term over...

5 Reasons To Move To Fully Managed Cloud Telecom Solutions

5 Reasons To Move To Fully Managed Cloud Telecom Solutions This article is a wakeup call for all businesses looking for that smooth transition to a fully managed Cloud solution from existing old on-premise or hybrid infrastructure. Evidence from various...

5 B2B Marketing Strategies You Need To Consider

5 B2B Marketing Strategies You Need To Consider As the Marketing Director of BCT, I’m always looking for new and innovative ways to help market our business, products and services. If you’re like me, you spend HOURS combing the #Interwebz for...

10 Business Benefits Of Moving To The Cloud

10 Business Benefits of Moving to The Cloud 1. Keeping Your Cash When you move to the cloud, you will be bringing scalability. The cloud ensures that you do not have a significant capital outlay for equipment which means you keep more of your...

Making Receptionist’s Lives Better With Technology

Making Receptionist's Lives Better With Technology Administrative Professional’s Day was just a couple of weeks ago. Beyond the gifts, the praises, and the special lunches, this would be a great time to evaluate your resources. No,...

Eliminating The Risk When Relocating Your Business Phone System

How to Eliminate The Risk When Relocating Your Business Phone System Are you considering an office move? Do you think your business would fare better in a new location? Moving an office is a huge step, and one of the trickiest parts is moving...

Call Center Ring Strategy – Why Does It Matter?

Call center ring tactic is an essential aspect worth looking at for all incoming call center administrators. This arrangement, which permits you to decide how the calls are spread out to people within a call waiting line, has effects on several call center...

Happy New Year 2018

Let us celebrate the dawn of sparkling New Year. May it bring gifts of joys, good health, and surprises. Best wishes for a Happy New Year.

Seasons Greetings 2017

To a joyful present and a well-remembered past. Best wishes for Happy Holidays.

Top 7 Last Minute Christmas Tech Gifts

Christmas is all about sitting beside a roaring fire with your friends and family or perhaps near watching the latest Christmas movie with a hot and toasty hot chocolate. It’s about family, sharing and caring. But we’d be kidding ourselves if we didn’t talk about the...

Remembrance Day 2017

At BroadConnect Telecom, we salute the men and women who made the supreme sacrifice of life for Canada and thank all our service men and women for our freedom and safety.

Happy Thanksgiving!

Thanksgiving is a wonderful time of the year to think about all the things we are thankful for, and most importantly, to spend quality time with friends and family. Our Canadian locations will be closed for Thanksgiving (Monday, 9 Oct 2017) and returning to regular...

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