| Service Name |
Bronze |
Silver |
Gold |
Description |
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| Calling Line ID Delivery per Call |
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Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although BroadWorks’ standard Calling Line ID Delivery provides the calling number and name for all calls within BroadWorks, calling name information is typically not passed with calls received from external parties |
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| Calling Name Delivery |
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Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although the BroadWorks standard Calling Line ID Delivery provides the calling number and name for all calls within BroadWorks, calling name information is typically not passed with calls received from external parties (for example, PSTN-originated calls). |
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| Call Hold |
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Enables user to place an existing call on hold for an extended period of time |
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| Consultation Hold |
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Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original party, the user depresses the flash hook twice. Users can also execute consultation hold from the CommPilot Call Manager. |
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| Call notify |
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Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined. |
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| Call Return |
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Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the call recall feature code. The system stores the number of the last party to call, and connects |
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| Call Transfer |
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Enables users to transfer a call unattended before or after the call is answered |
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| Call Transfer with Three-way consultation |
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Enables a user to consult with the add-on party before transferring the caller. To initiate call transfer with consultation, the user presses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up or presses Transfer softkey causing the caller to be connected to the add-on party. |
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| Call Waiting |
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Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user depresses the flash hook. The user connects with the waiting party and holds the original party. By depressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Users can also execute call waiting via the CommPilot Call Manager. |
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| Cancel Call Waiting per call |
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- In addition to being able to cancel call waiting for all incoming calls, users also have the option of canceling their call waiting on a per-call basis by dialing a feature code before making the call, or after a switchhook flash during the call |
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| Cllient Call Control |
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Enables custom call client applications to be used through a public interface with BroadWorks. For example, an alternative Attendant Console solution from a third-party developer may be better suited to meet the needs of a particular market segment. |
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| CommPilot Express |
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Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user’s status:
Available – In the Office
Available – Out of the Office
Busy
Unavailable
Each profile includes preferences for managing the relevant incoming call functions (e.g., Call Forwarding (busy, no answer, always, selective), Voice Messaging, Simultaneous Ringing, Call Notify), which can be configured through a single easy-to-use web page. Users can also select their active profile via their CommPilot Call Manager, and/or an IVR menu. If a user elects to use CommPilot Express, it will take preference over all of other service settings associated with processing incoming calls |
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| Call Trace |
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Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call |
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