With Broad-Connect there are no limits to the number of calls recorded and no limit on the length of each call. Recorded calls are easily managed, cataloged, and retrieved, and can be played back from archives without the need for additional hardware or software.
Call Recording System Features
Scalable & Fully Integrated Architecture
Our system uses a fully integrated architecture providing a single point of contact for all calls regardless of the multitude of contact points. This architecture allows for changes in the business size and the number of calls recorded and there are no restrictions on the number of seats, or the recording time.
Multi-location Support Through The Internet
Call recording supports organizations with multiple locations with one single point of access. All recorded calls are securely stored in one web location and can be accessed through the web from any location
Recorded calls and calls in progress reports can be accessed through a browser and multiple data points such as; the telephone number, date or time, and other filters provided by the system.
Supervisors can listen to customer service calls as they are being recorded without the call participants hearing any alert.
Call Recording Features