Broad-Connect Telecom becomes the First Canadian Telco Service Provider to Achieve TL 9000 Certification
Toronto, CANADA, January 10, 2013 — Broad-Connect Telecom Inc. is pleased to announce it was awarded TL 9000 certification in mid-December 2012, becoming the first Canadian telco service provider to achieve this status. Certification acknowledges consistency of its innovation, provisioning and post-sales service processes and compliance to stringent requirements based on industry best practices.
The TL 9000 standard defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and provides a measurement system that allows companies to track performance and improve results. It eliminates the need for multiple quality management standards, reducing the cost of doing business and ultimately resulting in better products and services to consumers. Furthermore, it provides a consistent set of quality expectations to drive efficiency and performance across the global telecom supply chain.
TL 9000 Certification is granted following an in-depth audit process to confirm conformance to the industry requirements. Reserved for only those who can demonstrate unfailing quality on key metrics, TL 9000 is the telecommunications industry’s highest honor. Built on ISO 9001 and the eight quality principles, TL 9000 applies specifically to the telecommunications industry, providing customers with added confidence as to the quality and reliability of the services delivered by Broad-Connect Telecom. Broad-Connect’s certification was granted by SAI-Global.
Broad-Connect Telecom has affirmed its permanent commitment to the TL 9000 standard by appointing a full-time TL 9000 manager to supervise a robust internal audit program. "Broad-Connect Telecom has fully embraced a commitment to develop and implement standards throughout its history as a basic and vital means to strengthen acceptance of IP Telephony within North America" said Laj Prasher, President, Broad-Connect Telecom.
“Securing TL 9000 registration is a milestone in Broad-Connect Telecom’s growth strategy, reflecting our deep commitment to sustaining only the highest levels of customer satisfaction, performance and growth,” said Mr. Prasher. “Our ability to secure this milestone is a direct result of our unique continuous improvement business model and our ability to capture an underserved market within the vast telecommunications space. We are extremely proud of this recognition."
About Broad-Connect Telecom Inc.
Broad-Connect Telecom provides advanced communication services to business and carrier customers. From traditional voice services to VOIP, and broadband to data center services, the company brings sophisticated solutions to small and medium business, enterprise, and multinational business customers all with a focus on integrity, innovation, and the highest level of customer commitment. For more information go to www.broadconnect.ca.
Requirements and measurements specific to the Telecom Industry for service and hardware:
- TL 9000 is customer service driven arm of ISO 9000 specific to the telecom industry for service, support and hardware.
- Creates accountability for service performance and ongoing measurement to ensure service requirements are consistently achieved.
- Ensures predictability and consistency for requirements for design, development, production, installation, delivery, maintenance and ongoing support of service and hardware.
- Demonstrates a strong commitment to ongoing product and service development, adherence to SLAs, quality and reliability.