| Service Name |
Account Fee
(BCT-1000) |
Description: Account Fee is applied to a Hosted Installation |
|
| Enhanced Outgoing Calling Plan |
Optional |
Enhanced version of the basic Outgoing Calling Plan provides administrators with a greater degree of control over outgoing calls made from within their group. In addition to “blocking” or “allowing” given call types and digit strings, administrators have the following options for configuring the outgoing calling profile of their group, department, and individual users: |
|
| Hunt Groups |
Optional |
Hunt Groups allow users within a group to be included in a specified subgroup to handle incoming calls received by an assigned Hunt Groups phone number. Group administrators can choose from any of the following “hunt” schemes, each of which rings the specified phones in a different manner: |
|
| Calling plans (incoming/outgoing) |
Optional |
Enables administrators to block specified incoming calls to their company, department and/or individual users. For example, some users may be prevented from receiving calls from outside the company. The Incoming Calling Plan is configured via the CommPilot Group web interface. In addition to being able to configure which types of calls each user is restricted from receiving (e.g., intra-group), group administrators may regulate incoming calling by restricting specific digit patterns. For example, users may be prevented from receiving calls from a competitor’s number or a particular area code or country code. If a profile has not been configured for a particular user, the default set of incoming call privileges for the department or group is applied. |
|
| Call Pick Up |
Optional |
Enables a user to answer any ringing line within their pick up group. A pick up group is a group administrator-defined set of users within the group, to which the call pickup feature applies. To pick up a ringing call, a user dials the call pick up feature code. The user is then connected to the caller. If more than one line in the pick up group is ringing, the call that has been ringing the longest is answered. Users can also execute call pickup via a web interface. |
|
| Authorization Codes |
Optional |
Provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing the user’s own name and number. The group number may be defined on a per user basis, which is often appropriate for multi-location groups. |
|
| Calling Line ID Configuration |
Optional |
Performs an authorization of calls made outside of the group by prompting users for an authorization code. Calls will not be connected unless a valid code is entered. Group administrators manage their authorization codes via their CommPilot Group web portal. Groups cannot have this service and the Account Codes service enabled at the same time |
|
| Call Park |
Optional |
Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user depresses the flash hook and dials the call park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve feature code, followed by the user’s extension. The call is retrieved and connected to the retrieving user. Users can also execute call park via the CommPilot Call Manager |
|
| Device Inventory |
Optional |
Enables group administrators to inventory their Integrated Access Devices (IAD), Trunking Gateways and IP Phones via their CommPilot Group web interface. Devices may be easily added, deleted and modified. In addition, group administrators can assign users directly to a device and/or a port on a device. The location and default aliases for a user are automatically generated |
|
|
