| Service Name |
Account Fee
(BCT-1000) |
Description: Account Fee is applied to a Hosted Installation |
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| Phone Number |
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A Hosted installation includes 1 free DID |
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| Automated Attendant |
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A Hosted installation includes one free Auto Attendant |
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| Music on Hold |
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Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park. |
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| Printable Group Directory |
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Enables users to view and print a directory listing of all the business group members and their respective contact information (e.g., extension, mobile phone number, email address). The information is displayed in one of two formats: “Summary” or “Detailed”. The Group Directory is accessible from the CommPilot Group Portal or via each user’s Web Portal |
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| Calling Group ID Delivery |
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Provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing the user’s own name and number. The group number may be defined on a per user basis, which is often appropriate for multi-location groups. |
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| Calling Line ID Configuration |
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Configure upon requirement of the client |
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| Configurable Extension Dialing |
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Enables users to dial extensions via their CommPilot Call Manager or phone to call other members of their business group. |
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| Configurable Feature Code Prefix |
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Provides each group administrator with the option to specify the feature codes (a.k.a. star codes) associated with their services (e.g., Last Number Redial, Call Return) via the CommPilot Group web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their CommPilot Personal web portal |
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| Configurable Feature Codes |
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Provides each client with the option to specify the feature codes (a.k.a. star codes) associated with their services (e.g., Last Number Redial, Call Return) via the Group web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their CommPilot Personal web portal |
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| Voice Portal |
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Users can configure their service via calling into their voice portal from any phone. Users can listen to, save, and delete each message, as well as move to the previous or next message. During the playback of a message, users have the option of skipping forward, skipping back, or pausing. Replies to message senders can be sent, and messages can be forwarded with an introductory message to one or more group members, or to the entire group. Messages can also be composed and sent to one or more users in the group, or the entire group. Users have the option of marking a message as Urgent or Confidential. Users can also pre-configure lists of users to whom voice messages may be sent. The Voice Portal also enables users to record their name and multiple personal greetings for busy and unavailable. Users also have the option to enter a feature code on their phone to clear their message-waiting indicator (MWI). |
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| LDAP Directory Integration |
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LDAP Directory must be CP Certified) Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined. |
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| Click next page to continue with “Group Features” |
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