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Friday, April 18th, 2014

Video Conferencing Takes Texas High School Students to Europe, Middle East and Australia

  If you’re a frequent visitor to our blog, then you know that we here at BroadConnect Telecom are avid believers that VoIP and IP-based communications services—while amazing for the corporate world—don’t have to... 

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Delivering a 21st Century Contact Center Experience with Every Customer

  The contact center has been put through the ringer over the past few years. Unfortunate horror stories that hit the Web—like ones about painful agent experiences or terrible technology incidents—have made it particularly... 

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Survey: Hosted Communications Poised to Be Bigger Than Ever Before

    The success of your business is primarily driven by one thing: its ability to deliver exceptional customer service. It’s why 81 percent of customers are more likely to give a company repeated business after good... 

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Getting a Home Run with Your Disaster Recovery Strategy This Year

  The 2014 Major League Baseball (MLB) season is set to begin any day now, and this year’s biggest players aren’t the only ones who should be preparing to step up to the plate. Your company needs to be fully geared... 

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Learning from March Madness: Sending Your Customers Into a Frenzy

  Business owners can take a page from today’s top sporting events in relation to customer engagement. Take March Madness, a sporting phenomenon that just kicked off and will run into the first week of April. This short-lived—albeit... 

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Five Very Real Reasons Why Every School Needs VoIP Now

If you haven’t heard, the Federal Communications Commission (FCC) recently revealed it will  pledge an additional $2 billion over the next two years to help improve broadband networks in schools and libraries to give students... 

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Three Major Enterprise Technologies That Old Sci-Fi Films Got Right

Who knew that old-school sci-fi films could be so prophetic?   It’s pretty interesting to take a look back and see just how close classic films came to pinning down the technology that we currently use in the 21st century.... 

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Make Business VoIP A Part of Your Company’s Spring Cleaning This Year

Spring is just around the corner: The birds are once again chirping, those living along the coasts are gearing up for the soon-to-be beach season and the 2014 MLB season and the Road to the Final Four are set to begin later this... 

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Frost & Sullivan Reveals Top Enterprise Communications Trends, Challenges

We’re only a couple of months into the New Year and already 2014 is proving itself to be an exciting one for telecommunications. Most recently, Frost & Sullivan released an all-new strategic analysis showcasing some of... 

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Decoding BYOD with Easy Tips and Essential Reminders

We know—the last thing you need is another article talking about the growth of the enterprise bring your own device (BYOD) movement and its importance for providing a competitive edge. While this is true (in fact, many companies... 

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